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Created with GMs in mind, the Patron service builds on our Standard offering with the ability to enable content sharing in your campaigns. Sharing can be applied to up to four campaigns simultaneously, allowing everyone in those campaigns to share their purchased content.
The Patron service plan for new users provides six months of initial service at a $5 savings over the normal price and can be renewed at 6-month or 12-month intervals.
May 21, 2025 (UTC; Error retrieving local time zone)
New Service Term Expiration
1 Device(s)
Total Concurrent Device(s)
Platform Support
The icons shown below represent the various platforms that are supported by different products we offer. Each product indicates the set of platforms that it supports from the list below.
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– Microsoft Windows 7 or higher - – Apple Mac running OS X 10.11 or higher
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– These browsers: Chrome, Firefox, Edge, Safari (see product's system requirements for specifics)
System Requirements
Hero Lab Online is a web-based application that operates through your web browser. Due to a few of the more advanced mechanisms employed, this product currently only supports more recent versions of the major browsers on each platform. While it’s possible that older versions and other browsers may work, they are not officially supported at this time. Below is a summary of browsers and the minimum version required for prominent platforms:
Windows:
- Chrome V63 or higher
- Firefox V57 or higher
- Edge V16 or higher
Mac:
- Safari V11 or higher (requires OSX El Capitan or newer)
- Chrome V63 or higher
- Firefox V57 or higher
Android:
- Chrome V62 or higher
- Firefox V57 or higher
Devices:
- Androids phones and tablets running Marshmallow or newer
- iPhone 6 or newer running iOS 10 or higher
- iPad 4th generation or newer running iOS 10 or higher
- Note! Older devices may work, but it may also be a suboptimal experience
Note! If a platform or browser is not listed above, it may work in an acceptable manner, so you are welcome to give it a try. However, those platforms and/or browsers are not officially supported, as we have not formally tested the product in that environment. That said, the following browsers are NOT supported due to inherent limitations: Internet Explorer (any version), Safari V10 and lower.
Important! On devices with cellular service, Hero Lab Online utilizes your data plan just like any other website or web-based application. All costs associated with the use of any data plan are solely the responsibility of the consumer.
Terms of Service
TERMS OF SERVICE
1. Contract Basics
These terms of service (the "Terms") represent a contract that you are entering into with Lone Wolf Development and LWD Technology ("LWD", "we" or "our"). The Terms govern your access to and use of the websites, products, and services provided by LWD (the "Services"), which include those for Hero Lab®, Realm Works®, Army Builder®, and others.
Please read the Terms carefully before using the Services.
By using the Services, you agree to be bound by these Terms. If you wish to terminate this contract, you may do so at any time by contacting LWD to close your account and ceasing to access or use the Services.
2. Use of Services
You may use the Services only in compliance with these Terms. You may use the Services only if you have the power and legal capacity to form a contract with LWD (i.e., you are of legal age to enter into a contract) and are not barred under any applicable laws from doing so.
If you are using the Services on behalf of a group of others, including but not limited to your local gaming group, who also makes use of the Services, you are agreeing to these Terms for that group and promising that you have the authority to bind that group to these terms. In that case, "you" and "your" will refer to both yourself individually and the group that you represent.
The Services may continue to change over time as we refine and add more features. We may stop, suspend, or modify the Services at any time, without prior notice to you. We also reserve the right to remove any content from our Services, at our sole discretion.
3. Personal Information
Any personal information you provide to us is governed by our Privacy Policy and is retained in case it's needed in conjunction with the exercise or defense of legal or other claims. You may review the personal information we possess at any time via your account. If you have any questions relating to your personal information, you may contact LWD via the established methods for doing so. Only use the Services if you agree with the Privacy Policy.
4. Conduct and Acceptable Use
You are solely responsible for your conduct, the content you enter into the Services, your interaction with the Services, and your communications with others while using the Services. For example, it's your responsibility to ensure that you have the rights or permission needed to comply with these Terms.
When using the Services, you agree to be bound by our Acceptable Use Policy. Failure to act in accordance with the Acceptable Use Policy in any way shall be grounds for account termination. Only use the Services if you agree with the Acceptable Use Policy.
5. Modification
We may revise these Terms, Privacy Policy, and Acceptable Use Policy from time to time, and the most current version will always be posted on our website. If a revision, in our sole discretion, is material, we will notify you (for example, via email to the email address associated with your account). Other changes may be posted to our website (www.wolflair.com) or the Services terms or policy pages (info.wolflair.com), so please check those pages regularly. We agree that changes cannot be retroactive.
If you object to any changes, you may contact LWD to close your account. By continuing to access or use the Services after revisions become effective, you agree to be bound by the revised Terms.
6. Your Data Files and Intellectual Property
By using our Services, you provide us with information, electronic files, and content that you submit to LWD (together, "your IP"). You retain full ownership to your IP. We don't claim ownership to any of it. These Terms do not grant us any rights to your IP, except for the limited rights that are needed to run the Services, as explained below.
We may need your permission to do things you ask us to do with your IP, for example, hosting your files, or sharing them at your direction. This includes product features visible to you, for example, image thumbnails or document previews. It also includes design choices we make to technically administer our Services, for example, how we backup data to keep it safe. You give us the permissions we need to do such things as we deem necessary to provide the Services. This permission also extends to third parties we work with to provide the Services, for example companies we may contract with to host servers and provide storage space.
With the exclusion of the rare exceptions identified in our Privacy Policy and compulsion of legal process by law enforcement authorities, we promise not to share your content with anyone other than those you designate.
We may choose to review public content for compliance with our community guidelines, but you acknowledge that LWD has no obligation to monitor any information on the Services. We are not responsible for the accuracy, completeness, appropriateness, or legality of files, user posts, or any other information you may be able to access using the Services.
7. Sharing Your IP
The Services provide features that allow you to share your IP with others or to make it public. There are many things that users may do with that IP (for example, copy it, modify it, re-share it). Please consider carefully what you choose to share or make public. LWD has no responsibility for what users may subsequently do with your IP.
8. Licensed Content
You acknowledge that the Services are separate and distinct from any licensed content that might be made available through the Services. Access to content that is provided through the Services is offered solely as a service to the user. Title and intellectual property rights in and to any content displayed by or accessed through the Services belongs to the respective content owner. Such content may be protected by copyright or other intellectual property laws and treaties, and may be subject to terms of use of the third party providing such content. These Terms do not grant you any rights to use such content and you agree to only use created content with the Services from material that you have the legal right to use.
Your legitimate access to the Services confers a non-transferable, non-sublicensable, non-exclusive, royalty-free license to make personal, non-commercial use of output from the Services.
9. Your Responsibilities
Files and other content in the Services may be protected by the intellectual property rights of others. Please do not copy, upload, download, or share files unless you have the right to do so. You, not LWD, will be fully responsible and liable for what you copy, share, upload, download or otherwise use while using the Services. You must not upload spyware or any other malicious software to the Service.
You, and not LWD, are responsible for maintaining and protecting all of your IP. LWD will not be liable for any loss or corruption of your IP, or for any costs or expenses associated with backing up or restoring any of your IP.
If your contact information or other information related to your account changes, you must notify us promptly and keep your information current. The Services are not intended for use by you if you are under 16 years of age. By agreeing to these Terms, you are representing to us that you are 16 or older.
We may suspend accounts for which incomplete, incorrect, or invalid information is provided until such time as the necessary corrections are made.
10. Account Security
You are responsible for safeguarding the password that you use to access the Services and you agree not to disclose your password to any third party. You are responsible for any activity using your account, whether or not you authorized that activity. You should immediately notify us of any unauthorized use of your account.
You acknowledge that if you wish to protect your IP, it is your responsibility to use a secure, encrypted connection to communicate with the Services.
11. Software and Updates
Use of our Services require your use of our software packages ("Software"). LWD hereby grants you a limited, nonexclusive, nontransferable, revocable license to use the Software, solely to access the Services. Your license to use the Software is automatically revoked if you violate these Terms in a manner that breaches our intellectual property rights. We hereby reserve all rights not expressly granted in these Terms.
You must not reverse engineer or decompile the Software, nor attempt to do so, nor assist anyone else to do so.
Our Services may update the Software on your device automatically when a new version is available and you grant us the right to do so form time to time, as we may deem necessary.
12. LWD Property
These terms do not grant you any right, title, or interest in the Services or Software. Furthermore, our Software and the other technology we use to provide the Services are protected by copyright, trademark, and other laws of both the United States and foreign countries. These Terms do not grant you any rights to use our trademarks, logos, domain names, or other brand features.
13. Other Content
The Services may contain links to third-party websites or resources. LWD does not endorse and is not responsible or liable for their availability, accuracy, the related content, products, or services. You are solely responsible for your use of any such websites or resources. Also, if we provide you with any software under an open source license, there may be provisions in those licenses that expressly conflict with these Terms, in which case the open source provisions will apply exclusively to that software.
14. Payments
When you provide payment information to LWD or one of its payment processors, you warrant that you are the authorized user of the payment form (e.g. credit card), and you authorize LWD to process your payment for any products, content, services, or other fees incurred by you.
For Services purchased based on an agreed usage period, where recurring payments are made in exchange for continued use, you authorize LWD to process your payment for any recurring payment amounts. If you have recurring payments, you agree to promptly notify LWD of any changes to your payment form (e.g. credit card number, expiration, and/or billing details) or if the payment form expires or is cancelled for any reason. Failure to notify LWD and make suitable corrections will result in full account suspension, and not just the recurring services in question, until corrected.
You are responsible for all charges incurred to your account, including applicable taxes, for all purchases made by you or anyone that uses your account, including your family or friends.
15. Copyright
LWD respects others' intellectual property and asks that you do, too. We will respond to notices of alleged copyright infringement if they comply with the law and are properly provided to us.
In accordance with the Digital Millennium Copyright Act of 1998 (DMCA), we will respond expeditiously to claims of copyright infringement committed using the Service, provided such claims are reported by a copyright owner, someone authorized to act on behalf of a copyright owner, or someone authorized to act under any exclusive right under copyright, to our Designated Copyright Agent, identified below.
A DMCA Notice of Alleged Infringement ("Notice") must contain the following information:
a. Identify the copyrighted work or works that you claim has been infringed.
b. Identify the material or link you claim is infringing (or the subject of infringing activity) and to which access is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site or the exact location where such material may be found.
c. Provide your contact information, including, if applicable, your company affiliation, mailing address, telephone number, and email address.
d. Include both of the following statements in the body of the Notice:
"I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)."
"I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed."
e. Provide your full legal name and your electronic or physical signature.
Upon receipt of Notice as described below, Lone Wolf Development or LWD Technology will take whatever action, in their sole discretion, they deem appropriate, including removal of the challenged content from the Site.
We reserve the right to delete or disable content alleged to be infringing and to terminate repeat infringers.
DMCA Agent:
LWD Technology
c/o Lemery Greisler LLP
60 Railroad Place
Suite 502
Saratoga Springs, NY 12866
copyright@wolflair.com
16. Termination
You may terminate use of our Services at any time by contacting LWD to close your account. We reserve the right to suspend or end the Services at any time, with or without cause, and with or without notice. The following shall survive termination:
a. Our rights to use and disclose your feedback;
b. Other users’ rights to further re-share content and information you shared through the Services to the extent it was copied or re-shared prior to termination;
c. Sections 3, 6, 7, 11, 12, 14, 15, and 20 of these Terms;
d. Any amounts owed by either party prior to termination remain owed after termination.
17. Contacting Us
If you wish to send us notices or services of process, please contact us at the following:
Online via email:
support@wolflair.com
By physical mail:
Lone Wolf Development, Inc.
6469 Almaden Expressway
Suite 80
PMB 171
San Jose, CA 95120
18. Made Available "AS-IS"
THE SERVICES AND SOFTWARE ARE PROVIDED "AS IS", AT YOUR OWN RISK, WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND. WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. We have no responsibility for any harm to your computer system, loss or corruption of data, or other harm that results from your access to or use of the Services or Software.
19. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL LWD, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL (INCLUDING LOSS OF USE, DATA, BUSINESS, OR PROFITS) DAMAGES, REGARDLESS OF LEGAL THEORY, WHETHER OR NOT LWD HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; (B) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES MORE THAN THE GREATER OF $20 OR THE AMOUNTS PAID BY YOU TO LWD FOR THE PAST THREE MONTHS OF THE SERVICES IN QUESTION.
20. Miscellaneous Legal Terms
THESE TERMS AND THE USE OF THE SERVICES AND SOFTWARE WILL BE GOVERNED BY NEW YORK LAW. ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES OR SOFTWARE MUST BE LITIGATED EXCLUSIVELY IN THE FEDERAL OR STATE COURTS OF THE NORTHERN DISTRICT OF NEW YORK AND BOTH PARTIES CONSENT TO VENUE AND PERSONAL JURISDICTION THERE.
These Terms constitute the entire and exclusive agreement between you and LWD with respect to the Services, and they supersede and replace any other agreements, terms and conditions applicable to the Services. These Terms create no third party beneficiary rights. LWD's failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable, the remaining provisions of the Agreement will remain in full effect, and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights in these Terms, and any such attempt is void, but LWD may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services. LWD and you are not legal partners nor agents; instead, our relationship is that of independent contractors.
Available Service Levels
Hero Lab Online provides three different levels of service that users can choose from, as summarized below. More details on each service can be found within the full product description for each.
- Apprentice Service – This free version of Hero Lab Online provides an excellent way to explore the product independently and fully participate in campaigns where content sharing is enabled. It includes access to the core material from select game systems, with suitable limitations for a free product.
- Standard Service – Geared for the typical player or GM, most users will start here. You choose the game systems and add-on options (e.g. rules supplements) to purchase, and the material from those books is unlocked. The Standard service level provides access to character creation, in-play support across a broad spectrum of devices, Campaign Theater™, and much more.
- Patron Service – The Patron service builds on the Standard service by adding the ability to enable content sharing within selected campaigns you participate in. When enabled, content sharing collects all the content purchased by players and gm alike into a common pool, and it then grants access to the collected content to all members of the campaign. With content sharing, only a single member of the campaign needs to own a book for everyone to use it. Content sharing also extends to Apprentice users with free accounts, allowing them to fully utilize Hero Lab Online within those campaigns. Content sharing can be applied to up to four campaigns at the same time.
Service Term Details
Your initial license includes access to your purchased games and add-ons through the Hero Lab Online servers for the indicated length of time. You have the option of extending your service further, typically in multi-month intervals. If the service period lapses, the ability to augment your characters and utilize other resources is suspended until you choose to renew the service, which you may do at any time. You can continue to access and view (or print) your characters with lapsed service.
Concurrent Device(s) Details
Your license includes access to the Hero Lab Online servers through your account from a single device at any one time. You are free to use any number of devices at different times, but only one can be used at a time. If you are logged into one device and then use another, you will be automatically logged out of the previous device.
Refund Policy Overview
The following is a summary of the various refund options you may see for different products, with each product specifying which one of these options applies to it:
- 60-day Unconditional – This product is fully returnable for up to 60 days after purchase. Take your time evaluating the product and return it if you're not completely satisfied. Please note that some optional content may not be returnable (e.g. Paizo PDFs), even if purchased in conjunction with a returnable product.
- No Refunds – This product is not returnable once purchased. Please consider carefully before making your purchase.
- Third Party – This product is ultimately purchased from and delivered by another company (e.g. Paizo PDFs). As such, this product is not returnable, so please consider carefully before making your purchase.
NOTE! To initiate a return, please contact support at support@wolflair.com for assistance.
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